At ASSALA, we are committed to ensuring our customers' satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a simple and clear return policy.

1. Defective or Damaged Product

If the product you received is damaged or defective, we will exchange it at no additional cost. In this case, please contact us immediately upon receipt of your order by sending photos of the damaged product and packaging. We will proceed with a product exchange or a full refund.

2. Unsatisfactory Product (You don’t like the product)

If you are not satisfied with the product and wish to return it, we will offer a full refund of the product value (excluding shipping costs). The product must be returned in its original condition, unused, and in its original packaging.

3. Product Misdescription

If you find that the product does not match the description on our website (e.g., missing or incorrect feature), you can return it to us and we will provide a full refund, including shipping costs. Please contact our customer service to report the issue, providing detailed information.

4. Return Conditions

• Returns must be made within 7 days after receiving your order.

• The product must be in its original condition (unused, unopened, and with intact packaging).

• Return shipping costs are the responsibility of the customer, except in cases where the product is defective or does not match the description.

5. Non-returnable Products

Products that have been opened or used, or products that are not in their original condition (e.g., cosmetic products), cannot be returned. Please ensure the product is intact before returning it.

6. Refund Process

Once the product is returned and verified, we will process the refund within 5 to 10 business days. The refund will be issued via the same payment method used during the purchase.